February 2017 - Sanctuary Cap Cana Wedding
Reviewed on Oct 12, 2017
My husband and I were married in February 2017 at Sanctuary Cap Cana. We began communicating with venues in December 2015, after deciding to have our wedding in Punta Cana. We loved the pictures on Sanctuary's website. When inquiring for additional information on their website, we communicated with the Alsol Events Booking Staff, who I believe was located somewhere in Canada. In order to reserve the date, we had to put a deposit down and reserve a room block of at least 10 rooms. We were provided with a timeline of when we were to begin working with our wedding coordinator to narrow down our decisions for the wedding. We were informed that Sanctuary Cap Cana only hosts one wedding per day, which was also appealing to us, as I know some venues host multiple events/weddings per day.
We were introduced via e-mail to the wedding coordinator and the events staff at Sanctuary Cap Cana, and we subsequently began making decisions regarding our wedding. We decided to visit Sanctuary Cap Cana in April 2016 to tour the venue, complete a food tasting, meeting with the DJ, etc. When we arrived, we were introduced to another wedding coordinator, as the first wedding coordinator we worked with was either fired or quit. The hotel was absolutely beautiful. The staff were incredibly friendly and we became even more excited to continue to plan our upcoming wedding.
Upon returning home and continuing our planning via e-mail, we were introduced to our third wedding coordinator (the second coordinator either quit or was fired). Unfortunately, NONE of the plans we previously determined were passed on to the third wedding coordinator, and we subsequently had to re-plan our wedding with the third coordinator. Along with re-planning our wedding, the third wedding coordinator was quoting us prices for items/services which we were previously informed were included in the initial price. My husband and I then had to go through our old e-mails and paperwork to have Sanctuary honor our original agreements, which was frustrating. Sanctuary Cap Cana tried to charge fees for practically everything ( $800 fee to use a photographer who is not Sanctuary Cap Cana staff, $40 to put out place cards, $500 to use a specific location for our ceremony, etc. etc.)
The next few months were good - we were able to communicate frequently with our newest wedding coordinator, who was very helpful.
We arrived at Sanctuary Cap Cana several days before the wedding and were pleasantly surprised that the hotel upgraded our room to a castle suite (the wedding package did include a room upgrade for the bridge and groom, depending on availability). The hotel staff was once again amazing and all of our guests were really happy with the hotel. We hosted a welcome reception the evening before the wedding, where our guests were able to meet, drink, and enjoy appetizers. The bartenders and waiters who worked at our welcome reception were so friendly. The on-site wedding coordinator, Marisol, was AMAZING. She went above and beyond her role and we were so appreciative of all of her hard work.
The wedding day was stressful (for me, the bride) however, I was very pleased with the location where the ceremony took place as well as the reception. Marisol made sure everything was set up the way we discussed and was great about ensuring that everything was running on time.
We were shocked to find out the day before our wedding that there were in fact two weddings being held on our wedding day. When we questioned Sanctuary Cap Cana event staff, they stated that they never informed us that the policy is only one wedding per day. Once returning back home, I forwarded them the e-mail correspondence with the event booking staff for Sanctuary in Canada which indicated the hotel's policy of one wedding per day. In addition, the DJ who we met in April 2016 and that we had been corresponding with since, did not work at our wedding. Instead, we were provided with a replacement DJ who experienced several technical problems.
Overall, we were very happy with the hotel, the location, and the staff; however, we felt we were blindsided by the other wedding being held on the same day as our wedding.
Guest Type: Bride
Wedding Date: Feb 1, 2017